Attention Valuable Customers,
More exciting news has just been announced… our facilities at Ian Thorpe Aquatic Centre, Cook+Phillip Park Pool and Victoria Park Pool will reopen with restrictions from Tuesday 23 June!
We have been working exceedingly hard with the City of Sydney to develop a framework of operating protocols detailed below. You can be assured that the measures we put in place will conform to the standards agreed with NSW government and which are being steered by eminent medical professionals and virologists.
We have a team of highly experienced leisure and safety professionals who are putting in place the necessary measures to ensure you, your friends and family are safe when you return.
Our Six Element Plan
1. We will ensure that our Staff are safe and ready to welcome you, and they will have received the necessary Training in some new ways of working.
2. We will have Re-Commissioned our facilities so that technically and environmentally they are ready to receive you.
3. We will have ensured that our Supply Chain is re-established and capable of meeting new demands.
4. We will have put in place new and heightened Safety and Hygiene protocols.
5. Our Marketing and Proposition element will ensure that you are kept fully informed of the necessary changes we have to make
6. We will have re-purposed some of our facilities to more easily apply social distancing, such as:
Please see below our operating hours for the various facilities offered. Please note the maximum capacity allowed for each pool as well as the health club. Once capacity has been reached in each section of the facilities a one in – one out policy will be adopted.
From the 29th of June lane availabilities will be updated on our websites.
Maximum capacity: 24 patrons* (3 per 50m lane)
Reduced Capacity periods
Maximum capacity: 30 patrons*
Leisure Pool – Closed until 29 June
Maximum capacity: 45 patrons*
*Learn to Swim lessons operate under different capacity regulations.
Health Club Facilities
Maximum capacity: 208
All fortnightly direct debits will resume on the 3rd of July. This applies for Health Club, Aquatic, Learn to Swim and Squad memberships.
In recognition of the reduced service levels The City of Sydney has elected to delay all price increases until 1 October 2020.
If you do not wish to resume your membership at this time, we are offering you the opportunity to re-suspend your membership free of charge for up to 6 weeks from the 23rd of June. Alternatively, your membership can be cancelled for you if you wish.
To resuspend or cancel your membership please email email@example.com
At this stage we don’t expect there to be wait times due to reaching capacity, therefore you do not need to book (except Group Fitness).
Some gym equipment will be unavailable for use to allow for social distancing rules.
There will be a strict no towel, no train policy. You must use either a beach or bath towel to ensure that the entire area of the equipment is covered.
All equipment must be wiped before and after use – you will find antibacterial wipes to use.
The resumption of our Take Charge, Personal Training, Exercise Physiologist and Small Group Training programs is to be announced at a later date.
Group Fitness will return on the 29th of June with a reduced timetable. Group fitness will have a strict 20-person capacity, bookings are required and can be made 48 hours prior to the class. Please book in for your class via the LINKS terminal, at reception, or by giving us a call on (02) 9518 7220.
Our pre-school and primary age lessons will be returning from 29 June. Parents can watch but it is limited to one parent only.
A small number of classes may have been changed during closure, our customer service team will contact you shortly if your class has been affected.
Infant and adult lessons are unable to resume at this time. We will let you know when they will resume and your direct debits will then recommence.
Squads resume from 23 June. Students may attend any of their designated level sessions throughout the week at either Cook+Phillip Park Pool or Ian Thorpe Aquatic Centre. Parents can watch but it is limited to one parent only.
Further information regarding squad timetables will be sent to squad parents shortly.
All patrons (including children) must check in before entering the facilities, for contact tracing purposes, through the completion of a questionnaire. You will receive an email once the questionnaire has been completed and this must be shown to our staff before you are granted entry.
Please allow yourself more time to complete the necessary control measures.
They will be available but we ask that you still try and limit your time in the centre and follow the 4 square metre regulation within the change room areas.
Lockers will be available however, please ensure that you practice social distancing guidelines whilst using the lockers.
Will be unavailable. Please ensure you bring a full bottle of water with you upon each visit.
Have been placed throughout the centre for you to use.
We are CASHLESS and will require all payments to be made via EFTPOS until further notice.
Our café, sauna, steam room and balconies will remain closed until further notice.
There have been no changes to the operation of the carpark located on Pyrmont Street.
We have been delighted that the NSW state government continually stressed the importance of exercise and we hope that you have found the 360@Home with its free online classes and other content beneficial at this time.
This has been a tough time for everyone, and we are so proud of so many of our staff who have been volunteering in their local communities providing such valuable service to the vulnerable and those in need.
Please be assured of our ongoing commitment to you and we very much look forward to welcoming you back to these facilities.
Ian Thorpe Aquatic Centre Management