Aquatics Behind the Scenes Information Membership


Attention Valuable Customers, More exciting news has just been announced… our facilities at Ian Thorpe Aquatic Centre, Cook+Phillip Park Pool and Victoria Park Pool will reopen with restrictions from Tuesday 23 June! We have been working exceedingly hard with the City of Sydney to develop a framework of operating protocols detailed below. You can be assured that the measures we put in place will conform to the standards agreed with NSW government and which are being steered by eminent medical professionals and virologists.

Reopening Plan

We have a team of highly experienced leisure and safety professionals who are putting in place the necessary measures to ensure you, your friends and family are safe when you return. Our Six Element Plan 1. We will ensure that our Staff are safe and ready to welcome you, and they will have received the necessary Training in some new ways of working. 2. We will have Re-Commissioned our facilities so that technically and environmentally they are ready to receive you. 3. We will have ensured that our Supply Chain is re-established and capable of meeting new demands. 4. We will have put in place new and heightened Safety and Hygiene protocols. 5. Our Marketing and Proposition element will ensure that you are kept fully informed of the necessary changes we have to make 6. We will have re-purposed some of our facilities to more easily apply social distancing, such as:
  • Implementing the 25 metre turning booms to operate 2, 25 metre pools at Cook+Phillip Park Pool and Prince Alfred Park pool to allow more of our community to utilise our facilities at this time
  • Having an advance booking system that limits the number of customers in Group Exercise at any one time

Changes to Opening Hours

Please see below our operating hours for the various facilities offered. Please note the maximum capacity allowed for each pool as well as the health club. Once capacity has been reached in each section of the facilities a one in – one out policy will be adopted. Aquatic Facilities: From the 29th of June lane availabilities will be updated on our websites. 50m Pool
  • 6:00am – 8:00pm Monday to Friday
  • 7:00am – 4:00pm Saturday and Sunday
Maximum capacity: 24 patrons* (3 per 50m lane) Reduced Capacity periods
  • From 29th of June the maximum capacity will be reduced to 12 at the following times
    • 6:00am – 7:30am, and 3:00pm-7:00pm Monday to Friday
    • 7:00am – 12:00pm on Saturday and Sunday
  • From 29th of June with the reinstatement of aqua-aerobics the maximum capacity will be reduced during the following times
    • 11:30am – 12:15pm Tuesday
    • 12:00pm – 12:45pm Friday
Program Pool
  • 12:00pm – 1:00pm Monday to Friday
  • 3:00pm – 4:00pm Saturday
  • 1:00pm – 2:00pm Sunday
Maximum capacity: 30 patrons* Leisure Pool – Closed until 29 June
  • 9:00am – 3:00pm Monday to Friday
  • 7:00am – 3:00pm Saturday and Sunday
Maximum capacity: 45 patrons* *Learn to Swim lessons operate under different capacity regulations. Health Club Facilities
  • 6:00am – 8:00pm Monday to Friday
  • 7:00am – 1:00pm Saturday and Sunday
Maximum capacity: 208

Direct Debit Resumption

All fortnightly direct debits will resume on the 3rd of July. This applies for Health Club, Aquatic, Learn to Swim and Squad memberships. In recognition of the reduced service levels The City of Sydney has elected to delay all price increases until 1 October 2020. If you do not wish to resume your membership at this time, we are offering you the opportunity to re-suspend your membership free of charge for up to 6 weeks from the 23rd of June. Alternatively, your membership can be cancelled for you if you wish. To resuspend or cancel your membership please email

Health Club Changes

At this stage we don’t expect there to be wait times due to reaching capacity, therefore you do not need to book (except Group Fitness). Some gym equipment will be unavailable for use to allow for social distancing rules. There will be a strict no towel, no train policy. You must use either a beach or bath towel to ensure that the entire area of the equipment is covered. All equipment must be wiped before and after use – you will find antibacterial wipes to use. The resumption of our Take Charge, Personal Training, Exercise Physiologist and Small Group Training programs is to be announced at a later date.

Group Fitness

Group Fitness will return on the 29th of June with a reduced timetable. Group fitness will have a strict 20-person capacity, bookings are required and can be made 48 hours prior to the class. Please book in for your class via the LINKS terminal, at reception, or by giving us a call on (02) 9518 7220.

Swim School and Squad Changes

Swim School

Our pre-school and primary age lessons will be returning from 29 June. Parents can watch but it is limited to one parent only. A small number of classes may have been changed during closure, our customer service team will contact you shortly if your class has been affected. Infant and adult lessons are unable to resume at this time. We will let you know when they will resume and your direct debits will then recommence.


Squads resume from 23 June. Students may attend any of their designated level sessions throughout the week at either Cook+Phillip Park Pool or Ian Thorpe Aquatic Centre. Parents can watch but it is limited to one parent only. Further information regarding squad timetables will be sent to squad parents shortly.  

Further Changes to Expect

COVID Check In

All patrons (including children) must check in before entering the facilities, for contact tracing purposes, through the completion of a questionnaire. You will receive an email once the questionnaire has been completed and this must be shown to our staff before you are granted entry. Please allow yourself more time to complete the necessary control measures.

Changing Rooms

They will be available but we ask that you still try and limit your time in the centre and follow the 4 square metre regulation within the change room areas.


Lockers will be available however, please ensure that you practice social distancing guidelines whilst using the lockers.

Water Fountains

Will be unavailable. Please ensure you bring a full bottle of water with you upon each visit.

Sanitisation Stations

Have been placed throughout the centre for you to use.

Cashless Transactions

We are CASHLESS and will require all payments to be made via EFTPOS until further notice.

Kiosk, Balcony, Sauna and Steam Room Closure

Our café, sauna, steam room and balconies will remain closed until further notice.


There have been no changes to the operation of the carpark located on Pyrmont Street.

We look forward to seeing you soon!

We have been delighted that the NSW state government continually stressed the importance of exercise and we hope that you have found the 360@Home with its free online classes and other content beneficial at this time. This has been a tough time for everyone, and we are so proud of so many of our staff who have been volunteering in their local communities providing such valuable service to the vulnerable and those in need. Please be assured of our ongoing commitment to you and we very much look forward to welcoming you back to these facilities. Kindest regards, Ian Thorpe Aquatic Centre Management
Behind the Scenes Membership Workout Advice

Introducing 360@Home

As a valued member of our Community & throughout this unprecedented period of changes, we are still here to support you maintain good health & wellbeing during this period of disrupted access to our facilities.

In response, we have developed 360@home -a collaborative online platform, developed in conjunction with our team of instructors & Home Fitness Network, to ensure you keep fit & active.

Building on our programming expertise, we have developed a 360@home provides a range of home programs for all ages, levels & abilities, supporting fitness, wellbeing & mindfulness.

 360@home Access

Enjoy access to 100+ workouts for less than $0.75/day

Whether you are a gym junkie, senior mover or love your group fitness classes, we have an online workout for you to follow & use from the comfort of your home.

For just $5 / week, gain access to:

  • exclusive fresh, new weekly workouts for every-body
  • access to LIVE streamed classes
  • support from the 360@home team experts
  • virtual timetable making your wellbeing planning a breeze
  • access to 100+ Les Mills workouts

Each week, we will share activities to keep your little-movers, moving & inspired.

Our Kids & Youth playground of programs are just the ticket to keep them active, moving & busy!

Get Started with Arthur & Alex

Warming up is a way of preparing your body for exercise. As your body temperature increases you'll loosen your joints and increase blood flow to your muscles. That means less stress on joints and tendons. Warm, well-lubricated joints prepare the body to execute sudden and/or explosive movements with ease.

Of course, you are still welcome to train in the Centre as soon as we re-open.

For now, we wanted to continue to support your health & lifestyle goals.

Keep an eye on your emails for more information on how to get started.

Support & Membership Enquiries

A dedicated team are available to support enquiries about your membership status, options & best solution for training.

Contact for support from our team.

Yours in Health & Wellbeing,

360@Home Team

Behind the Scenes Information Wellbeing

Mothers Day 2020

Mother's Day is a celebration honouring mothers and celebrating motherhood. This year, we celebrate on Sunday 10 May. You may not be able to spend the day with mum this year but sending her a gift will make her day!  Did you know?  Mother’s Day was created by social activist Anna Jarvis (1864-1948), who worked hard to establish Mother's Day after her mother. Anna organised the first-ever Mother's Day event at the school in West Virginia where her mother had been a teacher. It was 1914, Woodrow Wilson (28th U.S President) made Mother's Day a national holiday, to be recognised on the second Sunday in May before spreading across the globe.   Mothers Day Gift Ideas  You have just over a week left to get those last-minute gifts. Here are some of the best you can still pick up before the big day.   Shop Local and Support Rural Communities  What better than a gift that supports businesses affected by Australia bushfires and COVD-19. You can shop online to support many rural and local business who offer some amazing products that mum would love!  Check out @spendwiththem on Instagram who showcase a range of these products you can buy direct from the business online   At-Home Fitness  This could be the most important gift you ever give: health & fitness. 360@home keeps on giving to mum & the entire household. Providing weekly workouts & training options for all fitness levels, health and nutrition tips PLUS access LIVE classes online! Being active for 30 minutes a day is a game-changer for your health, with health authorities saying it’s the minimum amount of time you should be active to reduce the risk of chronic disease and live longer. So why not get mum started & get active with her? Exclusive for members, c heck your emails or email us to sign up!  Need some gift inspiration? Here are our top picks for mum this year! 
  1. Yoga Mat – mum can use this to get moving at home and bring it in Centre later! 
  2. Keep Cup - encourage mum to be sustainable with her daily coffee
  3. Puzzle – help mum keep busy during this time, go one further and personalise it with a picture of you!
  4. Silk pillow case - who doesn’t love these! 
  5. Bath Salts – help mum relax with something special for the bath! 
  6. Personalised water bottle – practical and special! 
Wellbeing Workout Advice

Staying Active – Week Two COVID-19 Workout

We hope you are finding ways to stay active during this difficult time whilst sticking to social distancing regulations and staying home as much as possible. Please see above the workout plan for this week that has been put together by our Fitness Manager Alex. For any questions on how to complete these exercises please contact Arthur ( or Alex (
Aquatics Membership Wellbeing Workout Advice

Staying Active During COVID-19

We understand how difficult it can be to remain active during this time so our Fitness Manager has put together a very simple, body weight program for our members, swim school parents and guests to follow from the comfort of their own homes. We will be sending you an updated home workout plan each week. For any questions on how to complete these exercises please contact Arthur ( or Alex (
Aquatics Behind the Scenes Information Membership Open Day Uncategorized Wellbeing Workout Advice

Centre Closure

UPDATE 26 March 2020 The centre will remain closed until further notice. At the time of our last communication we were proactively closing the facility, and optimistic that the centre could reopen after an initial two-week closure. Given the escalating situation of the Coronavirus (COVID-19) and after additional advice from the City of Sydney and the Prime Ministers address on 22 March, the centre will remain closed until further notice. A new reopening date will be sent to all members and guests as soon as it is available. A reminder that all memberships have been suspended free of charge during this time, and multi-visit passes will have the expiry date extended. 18 March 2020 We are proactively closing our Centre from COB Friday 20 March to COB Friday 3 April. Reopening on Saturday 4 April from 6am. Swim School and Squads will be closed from COB Thursday 19 March until we reopen. All memberships will be suspended free of charge and multi visit pass holders will have their expiry date extended. In light of the Coronavirus (COVID-19) developments and as a result of the Commonwealth Government decision on public gatherings and advice from the City of Sydney, the Centre will be closed to all patrons as part of our efforts to ensure the continued wellness of our members and staff. As soon as we are all-clear to reopen, you’ll be the first to know! The good news is we have not received any information to indicate that an individual who has tested positive for COVID-19 has been in the Centre. The Centre will continue to be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use upon re-opening. Follow the information and tips from the Department of Health to help improve your safety and wellbeing. We look forward to welcoming patrons back in Centre. Please direct all questions and queries to our Centre Manager, Brian Charles -